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No, a referral is not required for most of our services. However, some insurance providers may require one for coverage, so it’s best to check with your provider.

Many extended health insurance plans cover chiropractic, physiotherapy, acupuncture, massage therapy, and naturopathy. We recommend checking with your insurance provider to confirm your coverage.

Yes, we offer direct billing for many insurance providers. However, coverage and eligibility depend on your specific provider. Please check with us or your insurance company to confirm if direct billing is available for your plan.

Yes, we offer a variety of services including acupuncture, massage therapy, and naturopathy in addition to chiropractic and physiotherapy care. Our goal is to provide a holistic approach to your health and wellness.

We suggest wearing comfortable, loose-fitting clothing to allow for movement during your assessment and treatment. However, if you forget, we have shorts and t-shirts for patients to wear at our clinic.

Initial chiropractic appointments and treatment are 30 minutes long, initial physiotherapy appointments and treatment are 45 minutes long, and initial naturopath appointments and treatments can be 45 minutes to an hour. Massage and acupuncture assessment and treatment are part of the time booked with the practitioner. (i.e. 30, 45, 60, or 95 minutes).

If you need to reschedule or cancel your appointment, please contact us as soon as possible. We require at least 24 hours’ notice to avoid a cancellation fee. Late cancellations or missed appointments may be subject to a charge of 50% of the treatment cost. We are unable to bill insurance providers for cancellation fees. Patients are responsible for covering this cost themselves. Due to office closures on Sunday and Statutory holidays where you may not be able to reach us before the 24 hours, if your appointment is on a Monday or falls after a day where the clinic is closed, please leave us an email or voicemail to avoid any cancellation fees.

Yes! Many of our patients benefit from combining services like chiropractic care and massage therapy. Speak with your provider to determine the best approach for your treatment plan.

We offer a discount for students and seniors for chiropractic assessments and treatments ONLY. Students include infants/toddlers/elementary/junior high/highschool/post-secondary students. Senior discounts will be applied to 65 year olds and up.

Some mild soreness is normal, especially after chiropractic adjustments, physiotherapy, or massage therapy. Your provider will offer guidance on managing any discomfort.

No, adding a credit card to your profile is not required. However, it can help streamline booking and payment for your convenience. Your information is stored securely and only used when necessary.

Kindly call us at (403) 547-9011 for pricing inquiries.

Feel free to give us a call at (403) 547-9011 or email us at office@prohealthchiro.ca. Our friendly team is happy to help!